Fan Management (CRM)
Transforms standard reservations into a deeply engaged community securely. Fan Management automatically tracks customer loyalty and assigns tiered statuses, all while strictly adhering to global privacy laws and ensuring customer data is vaulted safely.
How it works
- 1
Every time a reservation is booked, Retriever scans the contact securely against your Fan database.
- 2
If it's a new customer, a Fan Profile is generated with automated 'Right to be Forgotten' capabilities built-in.
- 3
If it's a returning regular, their visit count shifts up automatically without manual data handling.
- 4
As fans return, they move up through Bronze, Silver, Gold, and Platinum tiers based on their loyalty.
- 5
Managers can append custom notes to profiles—perfect for remembering anniversaries or favorite drinks securely and compliantly.
The Ecosystem
Fan Management sits securely alongside the Public Booking Portal and Retriever POS. It seamlessly bridges the gap between 'online booking' and 'in-venue recognition' without opening you up to compliance liabilities.
Value to you
- Empower your staff to greet returning guests by name.
- Build a targeted, legally compliant marketing list of 'Platinum' fans for exclusive tasting events.
- Collect powerful CRM data with total confidence that you are meeting all legal privacy requirements.